Automatically improve business-critical KPIs.
Scout learns from every conversation and improves the KPI you define, on autopilot.
Stop telling agents what to say. Tell Scout what to improve.
Generate Revenue
Upsells, conversions, renewals, and win-backs — money from conversations that used to deflect.
Prevent Revenue Loss
Failed payments, at-risk accounts, dead leads, and lapsed customers — recovered automatically.
Improve Customer Experience
Improve cost per contact, resolution, TTV, FCR, CSAT, and containment — without losing quality.
Scout is your own forward-deployed-engineer on autopilot.
The moment a KPI goes live, Scout learns from your real conversations. When a human has to intervene, Scout learns from it and ships fixes that move your metrics.
- 1Define the KPIIn plain English. Set a target and how often to recompute.
- 2Scout learnsReads conversations and what reps did to resolve the hard ones.
- 3Files the fixEach idea becomes a typed item: policy, tooling, or knowledge.
- 4Ships or routesTests safe changes on a slice of traffic. Routes risky ones to a human.
- 5The KPI climbsYou approve the rollout. Scout self-heals broken connections.
- 1Define the KPIIn plain English. Set a target and how often to recompute.
- 2Scout learnsReads conversations and what reps did to resolve the hard ones.
- 3Files the fixEach idea becomes a typed item: policy, tooling, or knowledge.
- 4Ships or routesTests safe changes on a slice of traffic. Routes risky ones to a human.
- 5The KPI climbsYou approve the rollout. Scout self-heals broken connections.
Real numbers, in production.
- RESOLUTION
Over 90% resolved
Handled in production without a human.
EACH DOT = 1% OF CONVERSATIONS90% Resolved10% To Human Agent - RESPONSE TIME
Answers in under a second
400ms voice response, day or night, in 90+ languages.
TIME TO FIRST RESPONSE5.0sBEFOREinstantHOLD TIME ELIMINATED0.4sAFTER - VOLUME
Millions of conversations
Resolved across voice, chat, and email, at enterprise volume.
CONVERSATIONS RESOLVEDMillionsPILOTAT SCALE
Different industries. Same platform. Pick your KPI.
Teams across marketplaces, restaurants, telehealth, and finance run Scout in production — each on the number that matters to them.
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
ToastRestaurant & retail
Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.
Remedy MedsTelehealth
Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.
FlexConsumer financeReal-time support agents that read and write to your systems to resolve issues end to end.
Everything Scout needs, built in.
Build in plain language
Describe what you want. Scout writes the policies, connects your tools, and produces a reviewable change.
Every channel
Voice, chat, and email in one conversation. 400ms voice response, in 99 languages.
Acts in your systems
Real actions in your tools and data, in real time. It finishes the task, it does not just answer.
Self-improving
Follows your KPI, not a script. Tests on a slice of traffic, keeps what works, asks before full rollout.
Ask Scout in the channel. Approve the fix before it ships.
One thread, from the first question to the shipped fix.
- 01
Ask in the channel
Mention Scout in any thread. It answers with your live numbers, measured against the target you set.
- 02
Get the why
Scout reads the conversations behind the number and clusters them. It names which group is the lever, and how far to trust the split.
- 03
Approve before anything ships
Scout names the step producing the problem and proposes the change. Nothing goes live until you say so.
- Thread#support-opsSPSwapnil PanwalaJul 27th at 7:06 AM
CSAT dropped again yesterday and containment looks fine. Not sure what to make of it.
2 repliesCFChris FisherJul 27th at 7:08 AM@Scout pull contained and CSAT for yesterday. Can you also explain the theme around the ratings of 1?
✅ 1
ScoutAPPJul 27th at 7:09 AMHere is yesterday, closed out.
- Containment 82.6%, 5,120 chats, 890 escalated
- CSAT positive 63.1%, 540 rated, 341 positive
Containment held in the 80s. CSAT is the one to look at: your target is 80%, so yesterday came in well under it. There are 118 one star ratings and 112 of them have summaries, so I can tell you why rather than guess. Want me to go through them?
Also send to #support-ops - Thread#support-opsCFChris FisherJul 27th at 7:11 AM
go ahead
✅ 1Scout is reading 112 ticket summariesScoutAPPJul 27th at 7:13 AMI read all 112 summaries and clustered them. Ticket status accounts for most of it: 56 of the 118 were closed as resolved and 44 were abandoned mid conversation. The last group only shows up in the summaries.
- 56 closed as resolved, customer still needed a person
- 44 customer left mid conversation
- 18 answered a different question than the one asked
The first group is the lever. Those close as successes and still land one star, so containment looks healthy while CSAT drops. Six have no summary, so treat the bucket split as close but not exact.
Also send to #support-ops - Thread#support-opsCFChris FisherJul 27th at 7:15 AM
can we fix the first group?
ScoutAPPJul 27th at 7:16 AMYes. The billing refund flow closes the ticket once it has issued a refund, even when the customer has already asked for a person. That is the step producing those 56.
Here is what I would change:
- Hand off to a person when the customer asks, instead of closing as resolved
- Stop counting a handoff as contained, so the rate stops flattering itself
Those 56 are about 10 CSAT pointson yesterday's rated volume, and it is one flow, so the change is small. I would not bank on the exact number until it has run.
I can build it and test it against the current agent, and hold it for your approval before anything goes live. Want me to start?
Also send to #support-ops
- 01
Ask in the channel
Mention Scout in any thread. It answers with your live numbers, measured against the target you set.
Thread#support-opsSPSwapnil PanwalaJul 27th at 7:06 AMCSAT dropped again yesterday and containment looks fine. Not sure what to make of it.
2 repliesCFChris FisherJul 27th at 7:08 AM@Scout pull contained and CSAT for yesterday. Can you also explain the theme around the ratings of 1?
✅ 1ScoutAPPJul 27th at 7:09 AMHere is yesterday, closed out.
- Containment 82.6%, 5,120 chats, 890 escalated
- CSAT positive 63.1%, 540 rated, 341 positive
Containment held in the 80s. CSAT is the one to look at: your target is 80%, so yesterday came in well under it. There are 118 one star ratings and 112 of them have summaries, so I can tell you why rather than guess. Want me to go through them?
Also send to #support-ops - 02
Get the why
Scout reads the conversations behind the number and clusters them. It names which group is the lever, and how far to trust the split.
Thread#support-opsCFChris FisherJul 27th at 7:11 AMgo ahead
✅ 1Scout is reading 112 ticket summariesScoutAPPJul 27th at 7:13 AMI read all 112 summaries and clustered them. Ticket status accounts for most of it: 56 of the 118 were closed as resolved and 44 were abandoned mid conversation. The last group only shows up in the summaries.
- 56 closed as resolved, customer still needed a person
- 44 customer left mid conversation
- 18 answered a different question than the one asked
The first group is the lever. Those close as successes and still land one star, so containment looks healthy while CSAT drops. Six have no summary, so treat the bucket split as close but not exact.
Also send to #support-ops - 03
Approve before anything ships
Scout names the step producing the problem and proposes the change. Nothing goes live until you say so.
Thread#support-opsCFChris FisherJul 27th at 7:15 AMcan we fix the first group?
ScoutAPPJul 27th at 7:16 AMYes. The billing refund flow closes the ticket once it has issued a refund, even when the customer has already asked for a person. That is the step producing those 56.
Here is what I would change:
- Hand off to a person when the customer asks, instead of closing as resolved
- Stop counting a handoff as contained, so the rate stops flattering itself
Those 56 are about 10 CSAT pointson yesterday's rated volume, and it is one flow, so the change is small. I would not bank on the exact number until it has run.
I can build it and test it against the current agent, and hold it for your approval before anything goes live. Want me to start?
Also send to #support-ops
Frequently asked questions
Still have questions?
Your first agent runs in about ten minutes. Most teams are in production in under two weeks. No multi-quarter rollout — it starts improving your KPI the same day.
BOOK A DEMO
Bring your KPI. See how Scout moves it.
Tell us the KPI you want to improve, and we will show you what an agent would own, what systems it touches, and how we measure success.